Frequently Asked Questions
Will we get to see all the major attractions?
Whilst we do our best to cover all major attractions / tourist sites in a city this is not guaranteed however our tour routes are the most comprehensive way to see towns and cities.
What is the duration of the tour?
Most tours take 1 hour but in major towns and cities they are often longer, up to 2 hours and longer.
What are hop-on hop-off stops?
City Sightseeing tour operate on fixed routes, arranged in such a way they go through key points of interest and attractions in each city. Our hop-on hop-off stops are carefully selected to enable you to visit these places of interest. Simply hop-off at any point and return to the same stop to continue your tour or any other convenient stop on the route.
City Sightseeing buses travel from one city to another?
No. The tours only operate on town or city routes, although a number of tours do include scenic out-of-town trips as part of the tour.
Can I tell which route each bus is on?
Yes. Most tours offer just one route but some offer more than one (often multiple routes are included in the same pricing). If there is more than one route, the bus destination will be displayed on a sign at the front of the bus, indicating which route it is on.
Are tour buses very frequent?
Yes. In major towns and cities, in the summer time, the bus frequency is approximately every 10-15 minutes. Obviously, in winter time, the frequency is reduced.
Do all tours operate all year round?
No. In major cities, tours will operate throughout the whole year (with the exception of selected dates such as Christmas and New Year). Other tours are seasonal, operational seasons are shown on this website.
Can we join the tour at any stop?
Unless otherwise stated on your voucher, as some locations have a central point to exchange your e-voucher for your bus ticket such as London – then yes you are able to board the bus at any stop on the route to begin your tour.
Will we receive a full tour commentary if we join at any stop?
Yes, the tour commentary is associated to the stops, so if you stay on the bus you will always hear the full commentary. All tours have a main departure point usually visibly indicated in the centre of the town or city, often the main bus/rail terminal.
How many hop-on and off stops are there?
It will vary depending on the tour destination. In London, for instance, there are over 70 hop-on and off stops.
How is it best to use the hop-on and off feature?
If you are unfamiliar with a town or city we recommend you take one complete circuit and listen to the commentary. You can then decide which places of interest you may want to visit, so you can hop-off to see them up-close to then hop back on the bus. You can take as many loops on the bus as you wish within your valid ticket period.
Will we be able to recognise the bus stops?
Wherever possible bus stops will have some sort of signage; the size of the signage will vary from one tour to another however in some cities we are prevented from having bus stop signage by the local authorities. In these cities there will be clear instructions in your tour brochure and the local driver / staff will be happy to assist you.
What are the start and finish times of the tours?
Individual times are shown on the web site as this will vary according to the season and location. Typically, in winter time, tours will commence at 10:00 a.m. with the last tour at 04:00 p.m. In the summer time, often the first tour is at 9:00 a.m., and the last one can be as late as 07:00 p.m.
How long is my ticket valid for?
Tickets are usually valid for 24 hours after redemption of the E-Ticket with the tour operator, but some tours offer 1-day, 2-day and 3-day tickets. If the ticket is a 1-day ticket then it is only valid for the day of the E-Ticket redemption. A 24 hour validity means that the ticket is valid from the time it is redeemed until that same time the following day. The same principle applies for a 2-day ticket and a 3-day ticket. Your E-Ticket is valid and redeemable for up to 3 months as of your booking date. E-Ticket Redemption is as simple as submitting your E-Ticket to the tour operator / bus driver / ticket office in your chosen location . Once redeemed, your Tour Ticket is valid for the period stated on the ticket, for example 1-Day, or 24 hours.
Can I pre-purchase my ticket?
Yes, on this website managed by the City Sightseeing Ltd, who are the authorised sales agent for our local franchisees Worldwide - giving passengers a “One Stop Shop” for ease of purchase and a great source of key information in many different languages.
Is there a discount for purchasing in advance?
If I purchase in advance do I have to take the tour on a given day?
You have 3 months in which to exchange your e-ticket in your chosen location. Tickets can only be used in the specific location that they were purchased for and are not transferable
Are any attraction entry tickets or added benefits included in the cost of the tour ticket?
In some locations combination tickets that include local attractions are available to purchase and also your City Sightseeing ticket may include local discounts for restaurants, attractions and other tourist options.. Ask the local City Sightseeing staff for details.
Do I need to keep my ticket?
Yes. Keep your ticket because it gives you 10% discount off your next City Sightseeing tour ticket, to be used within 12 months.
Can I pay with credit card?
A few tours offer credit card payment but most only accept cash or cheques on the buses. However, credit cards are accepted online to book on this website, and Tourist Information Centres also offer credit card payment.
Can I pay for UK tours with Euros?
In some instances, yes, but this varies depending on the tour.
Will there be a commentary?
Depending on the tour location, you will be offered at least one of the following:
- English language commentary / Multilingual commentary / Professional guide.
How many different languages are offered?
It depends on the tour. Capital city tours normally offer at least six languages, in addition to English. All tour languages are shown on the tour pages
How many town and city tours does City Sightseeing offer?
Around 130 Worldwide across all 6 continents. All locations operate on a franchise basis.
Are tours 'child friendly'?
Yes, children will enjoy the fun of an open-top double-decker bus. Some tours offer special child oriented commentaries (adults enjoy them as well!) plus in some locations we offer a free kids club free activity packs.
How do I recognise a City Sightseeing bus?
They will always be bright red buses with the City Sightseeing logo on the side, along with the tour location. The buses also display, in contemporary style, illustrations of key attractions.
Do tours operate on Sundays?
Yes, in virtually every city the tours operate 7 days a week (with some seasonal exceptions).
Do the tour buses offer hotel pick up?
No, because we have to operate a tour route and timings agreed with the local authorities. However, usually the main hotels are situated close to a City Sightseeing bus stop.
Can wheelchair users travel on your buses?
SOME/ALL of our buses are accessible to users of most kinds of wheelchairs, depending upon the location. Only wheelchairs which are too large for the space available on the bus, or which are in an unsafe condition cannot be brought onto our buses. All of our wheelchair spaces accommodate wheelchairs of up to 700mm wide, 1200mm long, and 1350mm high (that measurement includes the wheelchair user’s head above the backrest)
If your wheelchair is larger than this or you are unsure whether your wheelchair will fit on the bus, please contact us.
SOME/ALL of our buses have electric ramps, low flat floors and a wheelchair allocated space depending upon the location. Wheelchair users have priority for access to the wheelchair space and other passengers will be relocated if necessary to make the area available when a wheelchair user needs it. However, we can’t guarantee that all passengers will move from the wheelchair space when asked, nor ultimately, can we force them to do so. Our buses cannot safely accommodate two or more occupied wheelchairs, so if there is already a wheelchair user on the bus you want to board, unfortunately you’ll need to wait for the next bus.
Wheelchair users and / or their care-takers must ensure that the wheelchair is positioned against the seat backrest facing the rear of the bus, with the brakes ON. Please ask the driver for assistance if necessary.
Wheelchair users can use the bell push near the wheelchair space which lets the driver know that the ramp must be lowered at the next stop.
Can I cancel my tickets?
All sales are final and tickets cannot be exchanged or money refunded by City Sightseeing – please see our full T&C’s: https://city-sightseeing.com/en/terms-of-use