COVID-19 Frequently Asked Questions

The heath and safety of our clients are key. With the current pandemic of COVID-19, we are aware your travel plans may change. So we would like to answer some questions you may have regarding an upcoming City Sightseeing service.
1. What happens if I have a valid voucher, but my travel plans have changed because of COVID-19?
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2. Does the 24-hour cancellation policy still apply to me if my travel plans were affected by COVID-19?
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3. I will be postponing my travel because of COVID-19. Can I postpone using my voucher?
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4. Do I need to get a new voucher if I decide to use my ticket outside the original three-month window?
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5. What if I had a booking/voucher but my travel date was before 16 March 2020?
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6. What if I make a new booking after 16 March and then my travel plans are affected by COVID-19?
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7. What happens if I can no longer use an attraction ticket because of COVID-19?
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8. Do these new policies also apply to third-party attractions?
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9. Do these new policies also apply to combination packages?
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10. What is the difference between City Sightseeing tours/products and 3rd party products?
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11. Can I still use my ticket despite COVID-19?
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12. Are you considering purchasing a City Sightseeing tour or product and want to find out if it has been affected by COVID-19?
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13. I still have more questions. Who should I contact?
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* All these new policies are subject to change depending on the evolution of the global situation in relation to COVID-19.